Refund policy

Returns & Refund Policy

Last updated: 01 October 2025

At DCZ Prints, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns, exchanges, and refund policy below.

This policy applies to all purchases made through our website and any other sales channels operated by DCZ Prints Limited.

 

1. Eligibility for Returns

Because many of our products are custom-made or personalised, we can only accept returns in the following cases:

· The item is damaged, defective, or incorrect.

· You received the wrong size, colour, or design compared to your confirmed order.

· There is a clear printing or production error caused by us.

Please note: Personalised or made-to-order items cannot be returned or refunded unless they are faulty. This includes all custom prints, name-based designs, and any product made specifically for you.

 

2. Reporting a Problem

To request a return or report a problem:

1. Email us at dczprints@gmail.com within 14 days of receiving your order.

2. Include:

o Your order number

o A description of the issue

o Photos showing the problem (if applicable)

Once your request is approved, we’ll provide return instructions or offer a replacement/refund based on your situation.

 

3. Return Conditions

· Items must be unused, unworn, and in their original packaging (unless defective).

· Returns must be shipped back to us within 14 days of approval.

· Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

· We recommend using a tracked shipping service to ensure safe delivery of your return.

 

4. Refunds

Once we receive and inspect your returned item, we’ll notify you by email. If approved, your refund will be processed within 5–10 business days to your original payment method.

Shipping costs are non-refundable, except in cases where we made an error or the item was defective.

 

5. Exchanges

If you would like to exchange an item (for example, a different size or colour), please contact us at dczprints@gmail.com. We will confirm availability and provide further instructions. Custom or personalised items cannot be exchanged unless faulty.

 

6. Damaged or Lost Parcels

If your order arrives damaged or is lost in transit, please notify us as soon as possible. We’ll work with you to resolve the issue, which may include a replacement or refund depending on the circumstances.

 

7. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank or PayPal account again.

2. Contact your bank or payment provider — processing times may vary. If you’ve done all of this and still haven’t received your refund, please contact us at dczprints@gmail.com.

 

8. Contact Us

For any questions about our Returns & Refund Policy, please contact:

DCZ Prints Limited Email: dczprints@gmail.com Address: Office 6068, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ Phone: 07762988080

 

By placing an order with DCZ Prints, you agree to this Returns & Refund Policy.