Shipping policy

Shipping Information

Last updated: 01 October 2025

At DCZ Prints, we aim to deliver your orders quickly, safely, and efficiently. This page explains our shipping options, processing times, and delivery expectations for UK and international orders.

 

1. Order Processing

· All orders are processed Monday to Friday (excluding bank holidays).

· Orders are usually processed within 2–5 business days after payment is received.

· Custom and personalised items may take slightly longer to produce — typically 5–10 business days depending on the design and order volume.

· You will receive a confirmation email once your order has been dispatched.

If there are any delays (for example, stock shortages or shipping disruptions), we will notify you via email as soon as possible.

 

2. Delivery Options & Times

We partner with trusted couriers including Royal Mail, Evri (Hermes), and DPD to ensure reliable delivery.

UK Delivery

· Standard Delivery: 2–4 business days after dispatch.

· Express Delivery: 1–2 business days after dispatch.

· Free Delivery: Available on selected promotions or order values (details shown at checkout).

International Delivery

We currently ship to selected international destinations. Delivery times vary by location but typically range from 7–15 business days after dispatch. Please note that customs fees, import duties, or taxes may apply — these are the responsibility of the buyer.

 

3. Shipping Costs

Shipping costs are calculated at checkout based on:

· The delivery destination,

· The weight and size of your order, and

· The shipping method you select.

All costs are displayed clearly before you confirm your purchase.

 

4. Tracking Your Order

When your order is shipped, you will receive an email with:

· Your tracking number, and

· A link to track your parcel online.

If you haven’t received tracking details within 7 business days, please contact us at dczprints@gmail.com.

 

5. Delays and Delivery Issues

Delivery times are estimates and may be affected by external factors such as:

· Public holidays or severe weather,

· Courier or customs delays, or

· Incomplete or incorrect delivery information.

If your order hasn’t arrived within 14 days (UK) or 25 days (International) of dispatch, please reach out to us so we can investigate with the courier.

 

6. Incorrect or Damaged Orders

If your item arrives damaged, defective, or you received the wrong item, please email dczprints@gmail.com within 7 days of delivery. Include:

· Your order number,

· Photos of the issue, and

· A brief description.

We will always aim to resolve the issue quickly through a replacement or refund, following our Returns Policy.

 

7. Lost Parcels

If your parcel is marked as delivered but you haven’t received it:

1. Check with neighbours or local collection points.

2. Contact the courier using your tracking number.

3. If it still cannot be located, contact us — we’ll open an investigation and assist you with a replacement or refund if applicable.

 

8. Contact Us

If you have any questions about shipping or delivery, please contact our support team:

DCZ Prints Limited Email: dczprints@gmail.com Address: Office 6068, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ Phone: 07762988080

 

By placing an order with DCZ Prints, you agree to this Shipping Policy.